Delivery times vary depending on the product and supplier.

Each product page includes estimated processing and delivery timeframes so you know what to expect before placing an order.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Click THIS LINK to understand how your order is processed.

If tracking is provided by the supplier, we will send you the tracking details once your order has been dispatched.

If you haven't received tracking information within the expected timeframe, please contact us and we will follow up with the supplier.

Yes. We offer a 14-day return window for eligible products.

Returned items must be:

• Unused
  
• In their original condition
  
• In the original packaging
  
• Returned with all accessories and components
  

Some items, including products purchased from Clearance or Final Reduction collections, may not be eligible for return.

For full details, please review our Return & Refund Policy.

If an item arrives faulty, damaged, or incorrect, GOTCHU will cover the return shipping costs.

If a return is requested for any other reason (such as a change of mind), the customer is responsible for return shipping costs.

Some approved returns may also be subject to a restocking fee, depending on the product and supplier.

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of receiving the order with your order number and photos if possible.

We will work quickly with the supplier to resolve the issue and arrange a replacement or refund where appropriate.